Martin Grunstein is an exceptional keynote speaker who motivates organisations to radically change their approach to customer service. Renowned for his ability to research and adapt his presentations to meet audience needs, he has worked with a massive range of industry groups in Australia and New Zealand. With intelligence, humour and realism, he delivers practical insights and strategies that can be put into immediate action.
Martin Grunstein studied Psychology and Marketing at University of N.S.W. He spent four years in sales and marketing with Colgate-Palmolive before setting up Success Communications.
Martin’s outstanding results with over 500 companies across over 100 industries have made him Australia’s most in-demand speaker on Outstanding Customer Service.
He has also worked with sportsmen up to international level in Rugby League, Rugby Union and Soccer, taking teams from losing to winning situations by teaching players the mental side of their game.
Martin Grunstein doesn’t hype people up; he teaches techniques and how to apply them to your business in the areas of professional attitude to business; understanding the ego of your customer; and how to generate the repeat and referral business that keeps your bottom line healthy.
Most importantly, Martin believes that entertainment is the best form of education and in his spare time he has written Comedy professionally.
Martin’s keynote presentations or workshops for smaller groups, will make you laugh, however it’s the results you get from the techniques he delivers that will keep you smiling.