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Catherine is the author of the #1 best seller, ’Good Service is
Good Business’ and other top selling titles. Every presentation
customised to YOUR needs!
Select a mixture of messages from any of Catherine’s most frequently
requested presentations:
Good Service is Good Business
From the #1 best seller of the same name, & ‘The Customer Service
Zoo’, you’ll learn how to:
• Boost your bottom line without increasing cost
• Use service to differentiate you from your competition & gain
market share
• Increase brand loyalty by turning complaints into opportunities
• Combine the high tech and high touch for top results
• Create Customers for life….and a life for yourself
Conquering the Challenge of Change
Incorporating material from best selling, ‘Hot Lemon &
Honey…Reflections for Success in Times of Change’, with jacket
endorsements from Sir Edmund Hillary & Jack Canfield, you’ll
appreciate that:
• Change is inevitable. Learning from change is optional
• The 7 most expensive words in business are…’We have always done it
that way’
• Success today doesn’t equal success tomorrow so avoid complacency
• Winners become victors from change-rather than victims of change
• As expectations change, differentiate between adding value or
adding cost
Success - Turning Obstacles into
Opportunities
An inspirational personal story, which can be
applied to our working lives. From early days in an orphanage in
Canada-to an education in the USA-to an international career with
IBM in Japan, the Australian Executive Woman of the Year outlines:
• We can’t always control circumstances but we can always control
our attitude
• Focus on what you can do rather than waste energy on what you
can’t do
• Focus on the positive to produce professional and personal success
Incorporating analogies from cycling over the Andes and climbing
mount Kilimanjaro, participants are reminded not to make mountains
out of molehills.
Participants will leave all sessions feeling better about themselves
and their organization. Her humorous approach to presenting serious
content has earned repeat business on 5 continents.
Testimonials
AMERICAN EXPRESS: ‘Tremendous contribution
to our business…part of our success is due to your involvement’’
3M: ‘Motivational, uplifting and fun!-couldn’t have had a more
inspiring keynote speaker!’
WESTPAC FINANCIAL SERVICES: ‘You sowed the seed of change... The
quality program developed from these beginnings will result in a
40-50% improvement in productivity.’
COCA-COLA SOUTH PACIFIC: ‘Excellent...obvious she had researched our
company...would use again.’
IBM: ‘Didn't realise learning could be so much fun. Best
presentation I've ever seen at IBM.’
AUSTRALIAN INSTITUTE OF MANAGEMENT ‘Participants enjoyed the
session. But, even better, they felt what they learned would be
useful in their own job’
BAXTER HEALTH CARE ‘Dynamic presentation-your content, style and
enthusiasm were wonderfully in keeping with our organisation's
philosophy and mission statement.’
BRITISH ASSOCIATION OF REMOVERS ‘Came top in evaluations…best thing
since sliced bread…had audience in the palm of her hand…great
message, a joy to work with and wonderfully normal.’
BUNNINGS BUILDING SUPPLIES & HARDWARE ‘Spoke to a mixed audience
ranging from junior staff to senior executives...all walked away
inspired. We will work together again.’
CLARICA INSURANCE ‘Received a well earned standing ovation from the
1,000+ audience..made my job easier.’
COMPUTER ASSOCIATES (comments from multiple presentations) ‘As
evaluations show, our investment in having you speak was money well
spent-most favourable audience response from any speaker in the
history of the event.’
DEPARTMENT OF EMPLOYMENT, EDUCATION & TRAINING ‘Entertaining and
pertinent...you certainly gave us insights & tips for our strategy.’
EEMAIL ‘Exciting-not only informative, but real value which can be
easily applied at work.’
ERNST & YOUNG ‘You gave our partner's conference a flying start and
our client service objectives a great boost. Thanks also for
autographing the books, as a handy reminder.’
GOLDWELL COSMETICS ‘An ideal opening conference speaker’-delivering
with warmth, humour and relating to personal experiences.’
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And more
testimonials...
HODDER HEADLINE PUBLISHING ‘…spoke to a team who had just seen the
company downsized. Her research insured the message was targeted and
in context. 12 months later the team still quote her.’
IGA ‘Great entertainer as well as educator-worked well with
audience.’ KWIK KOPY ‘We had such a great response to the breakfast,
the accolades continue from customers in the form of additional
orders-which is terrific. We experienced record months.’
LEND LEASE ‘Feedback from advisers in the field has been nothing
short of remarkable-your motivational session left many re-thinking
the way they add value & provide service.’
MERCEDES-BENZ ‘We had an all time record year and I’m confident you
contributed to this.’
MICHAEL HILL JEWELLERS ‘You were able to motivate managers to
achieve the best for themselves-and for us’
MONASH MT ELIZA BUSINESS SCHOOL ‘Great-it’s a relief to know your
presentations are always so well received.’ br>
NEW ZEALAND OLYMPIC FEDERATION ‘Felt such energy after your session,
I've already put some ideas into practice.’
OPTUS TELECOMMUNICATIONS ‘Great person to have as a last speaker.
She gave our delegates the gift of high spirits to leave the
conference with.’
PACIFIC POWER ‘Your enthusiastic and entertaining delivery was
enjoyed by all and promoted the development of many ideas for
improvements.’
PERMAIL ‘Excellent...even the cynics thought she was terrific!’
RAY WHITE REAL ESTATE ‘It is indeed rare to find a guest speaker so
"in tune" with our philosophies. It was an absolute joy to have a
speaker of your calibre upholding our core beliefs.’
ROYAL AUSTRALIAN AIR FORCE ‘I doubt that we could have progressed as
far as we have, or as quickly, without your involvement.’
SOLUS MEDICAL IMAGING...BUSINESS OF RADIOLOGY CONFERENCE ‘Your
inspiring address, finely honed for our profession, was the best
opening keynote we could have had...highest rated session of entire
conference.’
WWORLD TRIATHLON CHAMPIONSHIPS ‘Inspiring messages, all providing
motivation and direction.’ |
